By Chad Greenslade
I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool. Below is the first in a ten part series examining my ITSM lessons learned. I hope that these lessons help you on your journey to ITSM nirvana.
Lesson #1: Beware of the Integrators. An “Integrator” is a third party professional services firm that will help you to setup and deploy your selected ITSM tool. Unless you have requisite development, configuration, and...Read more