By Chad Greenslade
I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool. Below is the third in a ten part series examining my ITSM lessons learned. I hope that these lessons help you on your journey to ITSM nirvana.
Lesson #3: Have a Service Catalog. The Service Catalog is the foundation of any ITIL-based IT environment. If you don’t have a Service Catalog, then you don’t have true Service Management. Developing a Service Catalog is not...Read more