12 posts tagged with "chad greenslade"

Lessons Learned from IT Service Management Tool Implementation: Part 5

Posted:June 27, 2018 | Tags: ITIL, ITSM, IT Service Management, Chad Greenslade, IT Strategy

By Chad Greenslade

I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool.  Below is the fifth in a ten part series examining my ITSM lessons learned.  I hope that these lessons help you on your journey to ITSM nirvana.

Lesson #5: Have Service & Configuration Item (CI) Owners.  The concept here is simple; there is a single person listed in the ITSM platform that is responsible for the availability and working operation of the service and the...

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Lessons Learned from IT Service Management Tool Implementation: Part 6

Posted:June 29, 2018 | Tags: ITIL, ITSM, IT Service Management, Chad Greenslade, IT Strategy

By Chad Greenslade

I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool.  Below is the sixth in a ten part series examining my ITSM lessons learned.  I hope that these lessons help you on your journey to ITSM nirvana.

Lesson #6: Have Diligence Relative to Category, Sub-Category, and Item.  As I mentioned in Lesson #2, don’t take shortcuts or be short-sighted in the proper definition of your meta-data.  I realize that it may be impossible to...

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Lessons Learned from IT Service Management Tool Implementation: Part 7

Posted:July 4, 2018 | Tags: ITIL, ITSM, IT Service Management, Chad Greenslade, IT Strategy

By Chad Greenslade

I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool.  Below is the seventh in a ten part series examining my ITSM lessons learned.  I hope that these lessons help you on your journey to ITSM nirvana.

Lesson #7: Review ALL existing ITSM systems, organization charts, and IT contracts when developing the strategy for your new ITSM platform.  If you’re going to deploy a new, single, unified ITSM platform to replace all others...

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Lessons Learned from IT Service Management Tool Implementation: Part 8

Posted:July 12, 2018 | Tags: ITIL, ITSM, IT Service Management, Chad Greenslade, IT Strategy

By Chad Greenslade

I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool.  Below is the eighth in a ten part series examining my ITSM lessons learned.  I hope that these lessons help you on your journey to ITSM nirvana.

Lesson #8: Resist Customization.  Everyone thinks that their organization is unique, has a unique use case, and has a valid reason why a tool should be customized to fit their use case.  While I am not denying that there are...

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Lessons Learned from IT Service Management Tool Implementation: Part 9

Posted:July 13, 2018 | Tags: ITIL, ITSM, IT Service Management, Chad Greenslade, IT Strategy

By Chad Greenslade

I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool.  Below is the ninth in a ten part series examining my ITSM lessons learned.  I hope that these lessons help you on your journey to ITSM nirvana.

Lesson #9: Have a good CAB.  ITIL will tell you that the “Change Manager” is the only person that needs to approve a Request for Change (RFC).  While this is literally true, the “Change Manager” must be advised by someone. ...

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