By Chad Greenslade
I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool. Below is the eighth in a ten part series examining my ITSM lessons learned. I hope that these lessons help you on your journey to ITSM nirvana.
Lesson #8: Resist Customization. Everyone thinks that their organization is unique, has a unique use case, and has a valid reason why a tool should be customized to fit their use case. While I am not denying that there are...Read more