By Chad Greenslade

I have often been asked about my lessons learned in delivering Agile transformations.  Below is the first in a fifteen part series examining my lessons learned while instituting Agile concepts & practices.  I hope that these lessons help you on your journey to Agile nirvana.

Lesson 1: Identify the Agile Sponsor & Champion

Before you start your Agile journey, you must identify a Sponsor or a “champion” from the ranks of the executive team.  The Sponsor will be...

By Chad Greenslade

I have often been asked how I have been able to drive adoption of project management methodologies, tools, and templates.  Below is a high-level strategy that you may find useful. 

How were you able to drive adoption of a project / program methodology templates & standards?

This is the whole stick and carrot analogy of getting folks to change behaviors.  In general, I have found that most folks buy into the concept of a uniform delivery methodology for projects...

By Chad Greenslade

Given the points made in the ten lessons learned, you may be wondering what my strategy recommendation would be for launching a new ITSM platform.  Well, as I mentioned, each organization is different and will have differing levels of ITSM knowledge within it.  Similarly, you may have IT executives who don’t see the value of defining services and CIs prior to launching the platform.  ITSM platforms can be expensive and executives are eager to show value for money as...

By Chad Greenslade

I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool.  Below is the tenth in a ten part series examining my ITSM lessons learned.  I hope that these lessons help you on your journey to ITSM nirvana.

Lesson #10: Pilot your new ITSM platform in parallel with your old “ticketing” system.  There is no better way to understand how your new car will operate than taking it for a test drive.  ITSM platforms are no different. ...

By Chad Greenslade

I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool.  Below is the ninth in a ten part series examining my ITSM lessons learned.  I hope that these lessons help you on your journey to ITSM nirvana.

Lesson #9: Have a good CAB.  ITIL will tell you that the “Change Manager” is the only person that needs to approve a Request for Change (RFC).  While this is literally true, the “Change Manager” must be advised by someone. ...