IT PROJECT & SERVICE DELIVERY CONSULTANT

Summary

Chad Greenslade, PMP, SSM, CSM, ITIL v3, PRINCE2
I believe in the practical, sensible, and tailored application of IT Project and Service Management disciplines.
Delivering Value through Practical IT Service Delivery Methodologies | Measuring Success through Meaningful KPIs | Partnering to Develop Tailored IT Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments

Timeline

  1. -
    Delivery Manager, Catapult Systems

    Direct the technical delivery of professional services consulting engagements, serving clients in a variety of industries and sectors to enable business solutions built on Microsoft technologies. Specific responsibilities include account planning, technical roadmaps, Statement of Work (SOW) drafting, resource allocation, deliverable review, team management, client relationship management, issue, risk and budget management.

  2. -
    IT Director, Corporate Services, EmployBridge

    Fulfill strategic, operational, and tactical responsibilities for IT products & services aligning to the infrastructure, operations, support, colleague communications, human resources, legal, risk, and colleague training business outcomes. Develop product roadmaps, visions, and backlogs with supporting prioritization and demand management activities. Provide production and operational level support, data analytics, troubleshooting, and escalation. Chair the product line’s steering committee. Provide management and oversight of project teams, project managers, and scrum masters. Serve as the “trusted advisor” and primary point of contact to business line executives and senior leaders.
    • Established the Information Security Steering Committee & developed a customized prioritization model for all information security initiatives in the backlog
    • Re-engineered and re-launched the agile practice for the “Colleague Support & Communications” work stream inclusive of development for tools such as SharePoint, the Intranet, and various messaging & corporate support resources
    • Developed corporate-wide strategy for introduction and institutionalization of ITIL v3 concepts and practices
    • Established Steering Committees and customized prioritization frameworks for all initiatives originating from the HR, Legal, Risk, Training business units

  3. SAFe 4 Scrum Master Certification Awarded

    License 34788481-2529

  4. Six Sigma Yellow Belt Awarded
  5. PRINCE2 Practitioner Awarded

    Certification 02296099-01-8TER

  6. ITIL Version 3, Service Strategy Awarded

    Certification GR751047669CG

  7. ITIL Version 3, Release, Cntrl, Validation Awarded

    Certification 34426

  8. ITIL Version 3, Foundations Awarded

    Certification 47907

  9. Certified ScrumMaster (CSM) Awarded

    Certification 000214821

  10. Project Management Professional (PMP) Awarded

    License 461220

  11. Bachelors Degree Conferred

    The University of Texas at Arlington

    Magna Cum Laude

  12. -
    Senior IT Project Manager, Washngton Mutual

    Managed multiple, concurrent application development and infrastructure projects and strategic programs supporting the retail credit card back office operations line of business. Responsible for building and leading onshore & offshore technical teams, contractors, vendor suppliers, and business stakeholders to effectively deliver solutions into the production environment.  Collaborated with key stakeholders, sponsors, and business leaders to manage projects through the Systems Development Life Cycle (SDLC). 

  13. -
    IT Director, GM-Southwest, Inc

    Directed the IT department including infrastructure engineering, application development, and data management functional groups.  Managed day-to-day production operations and collaborated with business leaders to develop scope, requirements, and execution plans for key strategic projects.  Owned the ITSM strategy including mission, vision, values and outcomes using the ServiceDesk-Plus ITSM platform.  Drove the implementation and adoption of new & enhanced ITSM practices.  Identified strategic & cross functional opportunities to refine the ITSM strategy.   Formulated, published, and enforced ITSM policies.  Periodically reviewed ITSM processes to ensure relevance and effectiveness.  Provided hands-on, day-to-day management  of associates responsible Incident, Problem, Request, Knowledge, Catalog, and Asset management.  Relied upon as a Subject Matter Expert (SME) relative to project management techniques and IT Service Management.    Acted as the “Change Manager” with release approval responsibilities and chaired the IT Change Advisory Board (CAB). Matured and continuously improved the IT organization via establishment of IT operational metrics (KPIs, SLAs) and goals to measure & evaluate technology services and customer satisfaction.  Administered performance appraisals for technical staff in accordance with established goals. 

     

  14. -
    IT PMO Manager , TTI, Inc.

    Designed, built-out, and led the cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion.  Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of approximately twenty-five (25) concurrent capital and operational projects, including product development, infrastructure maintenance / upgrades, and various software development initiatives, spanning all business lines within the company.  Hired, trained, mentored, and coached five (5) FTE executing a Capital (CapEx) budget of $15MM in annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget of $500K, inclusive of yearly forecasting and achievement of marginal improvement objectives.  Partnered & collaborated with project sponsors, clients, stakeholders, internal & external resources to define and approve project and program requirements, objectives, budgets, resource plans, schedules, quality considerations, risks and issues as well as the management & governance mechanisms to be employed for these items throughout the project / program lifecycle, including scope, change, and release management.  Directed the planning, implementation, and operation of the project & program IT strategy.  Facilitated project and program monthly prioritization exercises to ensure evolved functional requirements, resource constraints, risks and interdependencies were incorporated into strategic objectives.  Owned & operated various project & release reporting mechanisms for stakeholders at all levels including C-suite executives.  Developed the PMO departmental vision & mission statement as well as implemented supporting strategies consisting of governance structures, standards, policies, guidelines, and processes ensuring adherence with internal and external audit, compliance, financial, and change management standards.  Owned, managed, continuously evolved, and proactively enhanced the Project Management discipline and PMO organization processes, including demand management, agile, & predictive (waterfall) methods employed for delivering developed IT services into the business production environment by developing & executing the yearly PMO departmental strategic, continuous improvement plan, inclusive of incremental policy & procedure changes, as well as assessing the organizational impacts resulting from these changes, to ensure continued growth and market expansion of the business.  Acted as the “face” of the PMO throughout the organization with responsibility for all escalated issues, requests, inquiries, performance, communications, and relationship management. Owned the ITSM strategy including mission, vision, values and outcomes using the ServiceNow ITSM platform.  Drove the implementation and adoption of new & enhanced ITSM practices.  Identified strategic & cross functional opportunities to refine the ITSM strategy.   Formulated, published, and enforced ITSM policies.  Provided hands-on, day-to-day influence and leadership of associates responsible for Incident, Problem, Request, Knowledge, Catalog, and Asset management.  Relied upon as a Subject Matter Expert (SME) relative to project management techniques and IT Service Management.    Acted as the “Change Manager” with release approval responsibilities and chaired the IT Change Advisory Board (CAB).

     

  15. -
    Senior IT Portfolio Manager, Think Finance

    Managed multiple, concurrent infrastructure projects and strategic programs, from concept to completion, in a multi-location, multi-business unit, shared services matrix environment, with responsibility for building and leading onshore & offshore technical teams, contractors, vendor suppliers, and business stakeholders in a matrix organization to effectively deliver solutions into the production environment.  Managed all IT infrastructure projects companywide, providing ownership and accountability for delivery of approximately fifteen (15) concurrent capital and operational projects, inclusive of schedule, cost, and quality aspects ensuring successful delivery of project objectives.  Prepared project work estimates, developed and executed project plans, schedules, and budgets.  Managed, mentored, and coached all project resources including technicians, administrators, engineers, vendors, quality, and support teams.  Established and managed relationships with internal and external project stakeholders and peer groups.  Collaborated with key stakeholders, sponsors, and business leaders to manage project requests through the demand and initiation phases.  Owned the ITSM strategy including mission, vision, values and outcomes using the ChangeGear ITSM platform.  Identified strategic & cross functional opportunities to refine the ITSM strategy.  Formulated & published ITSM policies. 

     

  16. -
    Vice President, IT Project Management Office (PMO), Cardtronics, Inc

    Designed, built-out, and led the world-class, cross-functional, enterprise IT PMO, ensuring all strategic, interrelated programs, projects, and associated planning & governance processes were aligned from inception to completion.  Provided ownership, accountability, tactical and strategic leadership for the on-time and on-budget delivery of approximately sixty-five (65) concurrent capital and operational projects, including ATM client facing product development (software stack, transaction set & routing), infrastructure maintenance / upgrades (data center equipment moves / adds / changes / refreshes), and various software development initiatives (ERP, CRM, MIS) spanning all business lines within the company.  Hired, trained, mentored, and coached ten (10) FTE executing a Capital (CapEx) budget of $50MM in annual project expenditures and a PMO departmental Profit & Loss (P&L) CapEx / OpEx annual budget of $1.5MM, inclusive of yearly forecasting and achievement of marginal improvement objectives.  Partnered & collaborated with project sponsors, clients, stakeholders, internal & external resources to define and approve project and program requirements, objectives, budgets, resource plans, schedules, quality considerations, risks and issues as well as the management & governance mechanisms to be employed for these items throughout the project / program lifecycle, including scope, change, and release management.  Directed the planning, implementation, and operation of the project & program IT strategy.  Facilitated project and program monthly prioritization exercises to ensure evolved functional requirements, resource constraints, risks and interdependencies were incorporated into strategic objectives.  Owned & operated various project & release reporting mechanisms for stakeholders at all levels including C-suite executives.  Developed the PMO departmental vision & mission statement as well as implemented supporting strategies consisting of governance structures, standards, policies, guidelines, and processes ensuring adherence with internal and external audit, compliance, financial, and change management standards.  Owned, managed, continuously evolved, and proactively enhanced the Project Management discipline and PMO organization processes, including demand management, agile, & predictive (waterfall) methods employed for delivering developed IT services into the business production environment by developing & executing the yearly PMO departmental strategic, continuous improvement plan, inclusive of incremental policy & procedure changes, as well as assessing the organizational impacts resulting from these changes, to ensure continued growth and market expansion of the business.  Relied upon as a Subject Matter Expert (SME) relative to project management techniques, IT Service Management, business process re-engineering, organizational change management, compliance, and risk management.  Supported and consulted the IT Service Management Office in the rollout of ITIL processes across the enterprise.  Enforced ITSM policies and served as a member of the IT Change Advisory Board (CAB) with release approval responsibilities.  Acted as the “face” of the PMO throughout the organization with responsibility for all escalated issues, requests, inquiries, performance, communications, and relationship management.

     

Skills

  • SCALED AGILE FRAMEWORK
  • change & release mgmt
  • incident, problem, request
  • servicenow
  • itsm metrics & reporting
  • it service management (itsm)
  • itil version 3
  • prince2 methodology
  • waterfall / predictive sdlc
  • agile / scrum / kanban
  • pmi standards & methods
  • status reports & dashboards
  • executive presentations
  • issue management
  • risk management
  • project scheduling & wbs mgmt
  • capital administration
  • project estimation & budgeting
  • vendor & contract admin
  • scope & interdependencies mgmt
  • organizational change mgmt
  • pmo organizational development
  • demand management
  • relationship management
  • project performance reporting
  • Project performance metrics
  • Portfolio management
  • program management
  • Project Management

Questions & Answers

What tools do you use?
Jira, Azure DevOps, MS-Project Server, ServiceNow, Rally, TargetProcess, MS-Team Foundation Server (TFS), Remedy, ChangeGear
Why did you choose your profession?
I've always been a natural organizer and leader. I coupled this aptitude with my passion for people and technology and channeled it into delivering meaningful returns on technology investments.

Education Highlights

  • B.A., The University of Texas at Arlington
    Magna cum laude

Interests

  • IT Service Management
    I'm passionate about using itil, agile, and project management to bring order to chaos.
  • IT Project Management
    I love when a plan comes together!