IT PROJECT & SERVICE DELIVERY CONSULTANT

Summary

Chad Greenslade, PMP, SSM, CSM, ITIL v3, PRINCE2
I believe in the practical, sensible, and tailored application of IT Project and Service Management disciplines.
Delivering Value through Practical IT Service Delivery Methodologies | Measuring Success through Meaningful KPIs | Partnering to Develop Tailored IT Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments

Timeline

  1. -
    Delivery Manager, Central Region, Catapult Systems (a Quisitive Company)
    Client billable role reporting to the Central Region Director of Service Delivery (DSD) and responsible for delivery quality for assigned projects. Managed and executed client projects. Developed and managed project plans. Managed a team of IT consultants. Managed client expectations. Specific responsibilities include resource forecasting / allocation, monitoring utilization, client management, building client relationships and monitoring satisfaction, project delivery, issue resolution, applying the firm’s delivery playbook on each engagement, being the first point of contact for delivery issue escalation for projects assigned, working closely with the Central Region Director of Service Delivery (DSD) on resourcing and project needs, monitoring progress, reviewing deliverables to ensure quality, statement of work drafting & reviews. Worked directly with Account Executives to assist in account sales strategies and account expansion, coordination of resources necessary for pre-sales support, mentoring consultants, interviewing and making hiring recommendations, contributing to employee performance reviews, establishing and measuring performance objectives. Utilized positive leadership, excellent interpersonal skills including strong self-motivation and a passion for people, to promote a culture of trust and teamwork. Employed the ability to delegate, motivate and influence teams. Relied on strong attention to detail, organizational and resource positioning/negotiation skills. Relied on working knowledge of Microsoft platform products and solutions such as SharePoint, CRM, .NET, SQL Server, operating systems and infrastructure management tools.
  2. -
    IT Director, Corporate Services, EmployBridge
  3. SAFe 4 Scrum Master Certification Awarded
  4. Six Sigma Yellow Belt Awarded
  5. PRINCE2 Practitioner Awarded
  6. ITIL Version 3, Service Strategy Awarded
  7. ITIL Version 3, Release, Cntrl, Validation Awarded
  8. ITIL Version 3, Foundations Awarded
  9. Certified ScrumMaster (CSM) Awarded
  10. Project Management Professional (PMP) Awarded
  11. Bachelors Degree Conferred
  12. -
    Senior IT Project Manager, Washngton Mutual
  13. -
    IT Director, GM-Southwest, Inc
  14. -
    IT PMO Manager , TTI, Inc.
  15. -
    Senior IT Portfolio Manager, Think Finance
  16. -
    Vice President, IT Project Management Office (PMO), Cardtronics, Inc

Skills

  • SCALED AGILE FRAMEWORK
  • change & release mgmt
  • incident, problem, request
  • servicenow
  • itsm metrics & reporting
  • it service management (itsm)
  • itil version 3
  • prince2 methodology
  • waterfall / predictive sdlc
  • agile / scrum / kanban
  • pmi standards & methods
  • status reports & dashboards
  • executive presentations
  • issue management
  • risk management
  • project scheduling & wbs mgmt
  • capital administration
  • project estimation & budgeting
  • vendor & contract admin
  • scope & interdependencies mgmt
  • organizational change mgmt
  • pmo organizational development
  • demand management
  • relationship management
  • project performance reporting
  • Project performance metrics
  • Portfolio management
  • program management
  • Project Management

Questions & Answers

What tools do you use?
Jira, Azure DevOps, MS-Project Server, ServiceNow, Rally, TargetProcess, MS-Team Foundation Server (TFS), Remedy, ChangeGear
Why did you choose your profession?
I've always been a natural organizer and leader. I coupled this aptitude with my passion for people and technology and channeled it into delivering meaningful returns on technology investments.

Education Highlights

  • B.A., The University of Texas at Arlington
    Magna cum laude

Interests

  • IT Service Management
    I'm passionate about using itil, agile, and project management to bring order to chaos.
  • IT Project Management
    I love when a plan comes together!